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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Anthony

October 9, 2025

5  out of  5
rating by Anthony
"I don’t usually trust most auto insurance companies however thus far State Farm has been a great service to have with far rate all around and my agent marlerie is a wonderful help making sure everything gets sorted out"
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Jose Zamora

October 6, 2025

5  out of  5
rating by Jose Zamora
"Switch from allstate Maria took her time explain coverages and prices in person best insurance agency recomend for all"
We responded:
"I appreciate the time you took; I'm glad Maria was able to take the time to clearly explain the coverage options and pricing, making your transition seamless. "
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Jayden

October 5, 2025

5  out of  5
rating by Jayden
"I made a payment over the phone and The receptionist, Evelyn, helped me very fast and efficiently. Took 2 minutes tops. Very great customer service, definitely recommend investing and looking into this Insurance company!"
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Rosita

October 4, 2025

5  out of  5
rating by Rosita
"Affordable Quotes, they answered all my questions. Great staff, front desk rep Evelyn did a good job at making me feel welcome."
We responded:
"Evelyn and my team strive to provide a welcoming and professional experience, and I'm glad this was reflected during your visit. I am truly grateful for the opportunity to support our local community and to serve wonderful customers like you."
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Denisse

October 4, 2025

5  out of  5
rating by Denisse
"Great customer service from Evelyn I worked with her over the phone and she helped me with all my questions!"
We responded:
"Thank you for taking the time to share your thoughts. Your satisfaction is important to us, and I appreciate your recognition of her professionalism."
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Abraham Martinez

October 2, 2025

5  out of  5
rating by Abraham Martinez
"Excellent service from Evelyn she made me feel welcome and she was extremely patient with me"
We responded:
"Thank you for your feedback, your kind words mean a lot to us."
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Damian Perez

October 2, 2025

5  out of  5
rating by Damian Perez
"Excellent service from Evelyn she made the place so welcoming and was patient with me"
We responded:
"I'm elated to hear that Evelyn at our front office made you feel so welcome and was patient throughout your visit. "
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Lisa Bynum

October 1, 2025

1  out of  5
rating by Lisa Bynum
"Not a great experience at this point, hopefully things improve. I would not recommend working with James until he gets more training. From what I experienced it seems he either doesn't know what he's doing or is unethical or both. Added a feature to insurance that I was EMPHATIC I didn't want (the drive safe app) and when I asked to take the feature I was EMPHATIC I didn't want to begin with off of the policy as I kept getting annoying notifications about it, I was told the price would go up even more than the already high price that we were under an apparently meaningless contract for. The owner doesn't really seem to care about the customers experience either. He started off with a totally dismissive attitude when I called and then eventually got somewhat better and offered a $25 gift card for what will cost me a lot more than that over the next 6 months. The only professional person at this place that I communicated with was the lady that answers the phones."
We responded:
"Thank you very much for your continued services. I truly appreciate your decision to maintain your coverage with us. As the State of Texas State Farm offices transitions to a new system, please rest assured that I am taking the necessary steps to ensure every member of my team is well-prepared and professional in handling all transactions. I remain committed to continuing to serve you and providing the quality service you expect."
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jose a martinez

September 30, 2025

5  out of  5
rating by jose a martinez
"Best insurance Maria Gomez explain the policy i was getting went over all coverages!!! Everyone needs to come get insurance here!!"
We responded:
"I'm happy to hear that Maria Gomez provided clear explanations and thorough coverage details. She cares about helping our clients, and I appreciate your kind words. I'll be sure to tell her. "
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Orlando Galvan

September 26, 2025

5  out of  5
rating by Orlando Galvan
"This agency was recommended to me and I had the pleasure of meeting the agent Arabela. She got me very good insurance for my cars and she is always available to answer any questions I have. Congratulations for having high quality agents, both humanly and in service."
We responded:
"I take great pride in having dedicated agents who deliver both professional service and genuine care. I'm delighted to hear that Arabela was able to assist you with excellent insurance options!"
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Marina Acuna

September 26, 2025

5  out of  5
rating by Marina Acuna
"Malerie made easy to and was able to provide me with insurance for my vehicles . I’m very pleased with her professionalism ."
We responded:
"Thank you for taking the time to share your thoughts. Your satisfaction means a lot to me, and I truly appreciate your recognition of her professionalism. I'm glad to hear that Malerie made the process easy!"
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Liz wen guíelez

September 10, 2025

5  out of  5
rating by Liz wen guíelez
"Switch from Allstate my mom recommended Statefarm Spoke with Arabela and she gave outstanding customer service better than my previous agent she answer all my questions and explained the coverages not only that she was friendly and courteous. She is Outstanding Insurance Agent I recommend her"
We responded:
"It's wonderful to know she made your experience friendly and stress-free. I'm grateful to have Arabela on our team and appreciate you choosing State Farm here in watauga."
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Jason Plainview

September 6, 2025

1  out of  5
rating by Jason Plainview
"⭐☆☆☆☆ “Like a good neighbor, we really don’t care.” – State Farm (through Eli Leal’s office) My experience here has been the opposite of what many of the positive reviews suggest. I paid upfront for one year of coverage, but months later my policy was suddenly restructured without clear explanation. After that, I began receiving monthly bills as if I had agreed to a second year — something I never signed up for. I’ve sent multiple emails demanding cancelation, but I’ve received no real response. Eli is quick to reply publicly to reviews like this, yet silent when it comes to actually fixing issues for his customers. That contrast says a lot. On top of that, I was even hit with an “audit” and legal involvement after trying to leave. For business owners especially, this should be a serious caution. What stands out to me is how my experience — and the frustrations I’ve since learned others have had — do not match the positive picture painted here on Google. That difference alone should make you think twice."
We responded:
"Thank you for taking the time to continually share your feedback. I sincerely apologize for the confusion and any inconvenience you experienced with your policy. But the reason the premium could not be honored was because you failed to provide the documentation needed to receive the quoted premium. You say we have a history of bait and switch tactics, but you don't provide any examples. If this is to be true, we not have not heard anything. In fact, you indicated you were referred to our agency by family members. We have successfully provided good neighbor service for over 40 years. And with the industry, company and community awards we've obtained, that would not have been possible if we did the tactics, you claim we do. We are here to continue to be an asset to the industry and community for years to come. We wish you the best in your endeavors. Thank you again for your understanding, and we hope to have the chance to serve you better in the future."
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Grant Allen

September 2, 2025

5  out of  5
rating by Grant Allen
"Arabela, Malerie Jackson,and Eloy are outstanding! They are fast, detailed, and great to work with - everything you want in an insurance provider. They were by far the best insurance quote I received for the same coverage. I would highly recommend them to anyone!"
We responded:
"Arabela strives to go the extra mile to provide you with the insurance you need at a value you deserve and great customer service, Grant! Thank you for the wonderful review recommending our services to others! It is a great compliment to our team. We are honored to have earned your trust and we look forward to assisting you with your any of your insurance questions or needs!"
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Imelda Chavez

August 29, 2025

5  out of  5
rating by Imelda Chavez
"I had the pleasure to speak with Aravela from state farm today ,about my options on my car insurance and ,she was able to give me a great quote . Thank you.."
We responded:
"Making you happy is my mission. Looks like Arabela worked her magic and scored you an awesome insurance deal! Thanks for sharing. "
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Marcia Currie

August 27, 2025

5  out of  5
rating by Marcia Currie
"Malorie is great!!!!"
We responded:
"Thank you for your support! Her professionalism and positive attitude make a significant difference. "
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Isabella Galvan

August 27, 2025

5  out of  5
rating by Isabella Galvan
"Muy buen servicio todo muy rápido y buen precio gracias a la srita Arabela por sus atenciones y amabilidad"
We responded:
"Muchas gracias por tus amables palabras. También le haremos llegar tus felicitaciones a la Srta. Arabela por su atención y amabilidad. "
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Hector Gallardo

August 13, 2025

5  out of  5
rating by Hector Gallardo
"Great service arabela piña"
We responded:
"Thank you for taking the time to post this review Hector. It’s always rewarding to know that our efforts are appreciated! "
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hello kkk

August 11, 2025

5  out of  5
rating by hello kkk
"had my dad call in and he spoke with Evelyn. She was wonderful helped my dad understand wonderful customer service would definitely refer more people☺️"
We responded:
"Providing excellent customer service is very important to me & my staff, and I really appreciate you referring more people. I’m so glad Evelyn was able to help your dad! Eloy Leal- Your Fort Worth Neighbor & Agent"
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D D

August 11, 2025

5  out of  5
rating by D D
"Great Malerie Jackson"
We responded:
"I’m proud to have Malerie on our team here in DFW, and it’s wonderful to hear that she provided you with exceptional service."
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Sherlyn Campos

August 11, 2025

5  out of  5
rating by Sherlyn Campos
"Evelyn was an amazing secretary!"
We responded:
"Thank you for trusting us to keep you insured and secure. I’ll be sure to pass along your compliments, she’s truly a valued part of our team! Best regards, Eloy Leal "
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Charles Lowrey

August 5, 2025

5  out of  5
rating by Charles Lowrey
"Marlerie Jackson helped reset drive safe and save with ease and accuracy,she was extremely good help.I've been with Eloy and company for many years and have no plans to change provider.Thank y'all for your help and keep up the good work!"
We responded:
"I truly appreciate your trust and loyalty. I'm glad to hear that Arabela provided you and your brother with such excellent service. Our team is dedicated to ensuring that all you and your family's questions are answered and that you feel fully supported throughout the process. ----- Updated: Thank you for recognizing Malerie Jackson’s excellent work! I appreciate your continued trust in us and my company, it’s wonderful to hear she provided you with such efficient assistance."
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norberto castañeda gomez

August 1, 2025

5  out of  5
rating by norberto castañeda gomez
"Excelente servicio de Arab elia pina"
We responded:
"Gracias, Norberto... ¡Nos pone muy contentos saber que Arabela te brindó un excelente servicio!"
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Kwitonda Samuel

July 29, 2025

5  out of  5
rating by Kwitonda Samuel
"Arabela Pina Valdez Social staff,provides Quality customer care,very swift Proud of her service that she lenders."
We responded:
"I am incredibly proud to have Arabela as part of our team, and it’s wonderful to hear that her quality customer care and swift service made a positive impact on you. "
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Breezy 8440

July 29, 2025

5  out of  5
rating by Breezy 8440
"I wanna give Evelyn Rangel a 5 star because she helped me so much and is a great worker with a bright future."
We responded:
"I’m thrilled to hear that Evelyn Rangel was able to help you so much. Thanks for your kind words and support."